Privacy Policy
West Penn Fireplaces and Chimney
Effective Date: May 14, 2026
At West Penn Fireplaces and Chimney, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us, request service, or interact with our company.
By using our website or services, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect personal information that you voluntarily provide to us, including:
- Name
- Address
- Email address
- Phone number
- Billing and payment information
- Service history and appointment details
- Photos or videos related to service requests
- Communications you send to us by phone, text, email, website forms, or social media
We may also automatically collect limited technical information when you visit our website, including:
- IP address
- Browser type
- Device type
- Pages viewed
- Website usage data
- Cookies and analytics information
How We Use Your Information
We use collected information to:
- Schedule and perform services
- Provide estimates and invoices
- Process payments
- Communicate regarding appointments and service updates
- Respond to customer inquiries
- Improve our website and services
- Maintain service records and warranty information
- Send promotional offers or updates when permitted by law
- Protect against fraud or unauthorized activity
- Comply with legal obligations
Text Messages and SMS Communications
If you choose to opt in, West Penn Fireplaces & Chimney may send you SMS text messages regarding your inquiries, appointments, estimates, scheduling, service updates, customer support, billing notifications, review requests, and occasional promotional offers.
You may opt in to receive SMS messages by providing your mobile phone number and giving your express consent through our website contact forms, quote request forms, service request forms, live chat, or other communication methods.
Message frequency varies based on your interactions with West Penn Fireplaces & Chimney and the services you request.
Message and data rates may apply depending on your wireless carrier and mobile plan.
You may opt out of receiving SMS messages at any time by replying STOP to any text message. For assistance, reply HELP or contact us directly.
SMS consent and phone numbers collected for SMS communications are not shared with third parties or affiliates for their marketing purposes.
SMS Opt-In No Sharing
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted
Photos and Service Documentation
Our technicians may take photographs or videos during inspections, installations, or repairs for:
- Documentation purposes
- Estimate preparation
- Warranty records
- Customer communication
- Safety and code compliance
These images are used internally unless you provide permission for promotional use.
Cookies and Website Analytics
Our website may use cookies and similar technologies to improve functionality and analyze website traffic.
Cookies help us:
- Understand website usage
- Improve website performance
- Enhance user experience
- Deliver relevant advertising
You can adjust your browser settings to disable cookies if desired.
We may use services such as:
- Google Analytics
- Google Ads
- Meta/Facebook advertising tools
For more information about Google privacy practices, visit:
To opt out of Google Analytics tracking:
Information Sharing
We do not sell your personal information.
We may share limited information with trusted third parties only when necessary to operate our business, including:
- Payment processors
- Website hosting providers
- Marketing providers
- Scheduling software providers
- Accounting services
- Legal or regulatory authorities when required by law
These third parties are only permitted to use your information as necessary to provide services on our behalf.
Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, or misuse.
However, no online transmission or storage system can be guaranteed to be completely secure.
Your Privacy Rights
Depending on your state of residence, you may have rights regarding your personal information, including the right to:
- Request access to your information
- Request correction of inaccurate information
- Request deletion of personal information
- Opt out of certain marketing communications
To make a privacy request, please contact us using the information below.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.
We encourage you to review the privacy policies of any third-party websites you visit.
Children’s Privacy
Our services and website are not directed toward children under 13 years of age. We do not knowingly collect personal information from children.
ADA Accessibility Statement
West Penn Fireplaces and Chimney is committed to making our website accessible and user-friendly for all visitors, including individuals with disabilities.
We strive to follow applicable accessibility standards and continuously improve website usability.
If you experience difficulty accessing any part of our website, please contact us so we can assist you promptly.
Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.
Contact Information
West Penn Fireplaces and Chimney
Phone: (724) 514-7785
Website:
westpennfireplaces.com
For privacy-related questions or requests, please contact us directly by phone or through our website contact form.