Terms & Conditions

West Penn Fireplaces and Chimney

Effective Date: May 14, 2026

These Terms and Conditions (“Terms”) govern your use of the website, services, estimates, scheduling systems, communications, and related offerings provided by West Penn Fireplaces and Chimney (“Company,” “we,” “our,” or “us”).

By accessing our website or using our services, you agree to these Terms.


1. Services Provided

West Penn Fireplaces and Chimney provides fireplace, chimney, venting, and related home services, including but not limited to:

  • Chimney sweeping
  • Chimney inspections
  • Fireplace installation
  • Fireplace service and repair
  • Chimney repair and rebuilding
  • Chimney cap installation
  • Dryer vent cleaning
  • Masonry services
  • Venting services
  • Gas fireplace diagnostics and repairs
  • Wood stove installation and service
  • Outdoor fireplace and fire feature services


All services are subject to availability.


2. Estimates and Pricing

All estimates provided by the Company are based on visible conditions and information available at the time of inspection.

Additional charges may apply if:

  • Hidden damage is discovered
  • Unsafe conditions exist
  • Code violations are identified
  • Additional labor or materials are required
  • Access conditions differ from what was originally disclosed


Prices are subject to change until accepted in writing.


3. Scheduling and Appointments

Customers agree to provide accurate scheduling and contact information.

The Company reserves the right to:

  • Reschedule appointments due to weather, emergencies, staffing, or unsafe conditions
  • Refuse service if conditions are deemed hazardous
  • Charge cancellation or trip fees for missed appointments or late cancellations


Customers are responsible for ensuring safe and accessible work areas.


4. Payments

Payment is due upon completion of services unless otherwise agreed in writing.

We accept various payment methods, including:

  • Credit cards
  • Debit cards
  • Checks
  • Electronic payments
  • Financing programs when available


Late balances may incur:

  • Interest charges
  • Collection fees
  • Attorney fees where permitted by law


Returned checks may be subject to additional fees.


5. Deposits and Special Orders

Certain projects may require:

  • Deposits
  • Material prepayments
  • Signed contracts

Deposits for special-order products, custom materials, or installed equipment may be non-refundable.


6. Website Use

You agree not to:

  • Use this website unlawfully
  • Attempt unauthorized access
  • Upload malicious software
  • Copy or reproduce website content without permission
  • Use automated systems to scrape or access the website


All website content is owned by or licensed to the Company.


7. Intellectual Property

All logos, branding, images, text, graphics, website content, and marketing materials associated with West Penn Fireplaces and Chimney are protected by intellectual property laws.

Unauthorized use is prohibited.


8. Photographs and Documentation

The Company may photograph or document:

  • Chimneys
  • Fireplaces
  • Venting systems
  • Roof conditions
  • Safety concerns
  • Work performed


These materials may be used for:

  • Estimates
  • Documentation
  • Warranty support
  • Training
  • Insurance documentation


Customer-identifiable information will not be publicly shared without permission.


9. Customer Responsibilities

Customers agree to:

  • Provide safe property access
  • Secure pets
  • Disclose known hazards
  • Maintain functional utilities when required
  • Follow manufacturer operating instructions
  • Obtain HOA approvals when necessary


Failure to provide safe access may result in service delays or cancellation.


10. Warranty Disclaimer

Manufacturer warranties apply only as provided by the manufacturer.

Unless expressly stated in writing:

  • The Company makes no guarantees regarding existing chimney systems
  • Draft performance may vary due to weather, home pressure conditions, construction, or fuel quality
  • Creosote formation cannot be completely prevented
  • Water intrusion issues may require ongoing maintenance

Improper use, lack of maintenance, or modifications by others may void warranties.


11. Limitation of Liability

To the maximum extent permitted by law, West Penn Fireplaces and Chimney shall not be liable for:

  • Indirect damages
  • Consequential damages
  • Loss of use
  • Smoke damage
  • Water damage from undisclosed defects
  • Pre-existing structural issues
  • Delays outside our control

Total liability shall not exceed the amount paid for the specific service giving rise to the claim.


12. Chimney and Fireplace Safety Notice

Fireplaces and chimneys involve inherent risks including:

  • Fire hazards
  • Carbon monoxide exposure
  • Structural deterioration
  • Creosote accumulation


Regular inspection and maintenance are strongly recommended.

The Company is not responsible for unsafe operation, misuse, or failure to maintain systems after service is completed.


13. SMS and Electronic Communications

By providing your mobile phone number and opting in to receive SMS messages from West Penn Fireplaces & Chimney, you agree to receive text messages related to your inquiries, appointments, estimates, scheduling, project updates, customer support, and occasional promotional offers. Message frequency varies. By providing your phone number or email address, you consent to receive:

  • Appointment reminders
  • Service updates
  • Invoices
  • Follow-up communications
  • Marketing communications where permitted


Message and data rates may apply.


SMS Consent

By opting in, you expressly consent to receive SMS text messages from West Penn Fireplaces & Chimney at the mobile number you provide. Your consent is not a condition of purchasing any products or services.


SMS Opting Out

You may opt out of receiving SMS messages at any time by replying STOP to any text message you receive from us. After you send STOP, we will send a confirmation message that you have been unsubscribed. You will no longer receive SMS messages unless you opt in again.


SMS Help

If you need assistance with our text messaging program, reply HELP to any message or contact us directly at:

West Penn Fireplaces & Chimney
Phone: (724) 514-7785
Email: Info@westpennfireplaces.com


Message & Data Rates

Message and data rates may apply depending on your wireless carrier and mobile plan. Message frequency varies based on your interaction with our services.


Carrier Disclaimer

Wireless carriers are not liable for delayed or undelivered messages. Delivery of SMS messages is subject to effective transmission by your wireless carrier.


Eligibility

You must be 18 years of age or older to participate in our SMS messaging program. By opting in, you represent that you are at least 18 years old and are the authorized user of the mobile number provided.


Privacy

Your privacy is important to us. Please review our Privacy Policy to learn how we collect, use, and protect your information. We do not sell or share your mobile phone number or SMS consent with third parties or affiliates for their marketing purposes.


14. Third-Party Products and Services

The Company may install or recommend products manufactured by third parties.

We are not responsible for:

  • Manufacturer defects
  • Product recalls
  • Delayed shipping
  • Third-party warranty administration

Manufacturer terms and warranties may apply separately.


15. Privacy

Your privacy is important to us. Please review our Privacy Policy to learn how we collect, use, and protect your information. We do not sell or share your mobile phone number or SMS consent with third parties or affiliates for their marketing purposes. Your use of our website and services is also governed by our Privacy Policy.


16. Termination of Services

We reserve the right to:

  • Refuse service
  • Cancel appointments
  • Terminate website access
  • Decline future work


for reasons including:

  • Unsafe conditions
  • Harassment
  • Non-payment
  • Fraudulent activity
  • Violations of these Terms


17. Force Majeure

The Company shall not be liable for delays or failure to perform due to events outside our reasonable control, including:

  • Weather
  • Natural disasters
  • Supply chain disruptions
  • Labor shortages
  • Utility outages
  • Government actions


18. Governing Law

These Terms shall be governed by the laws of the Commonwealth of Pennsylvania.

Any disputes arising from these Terms or services provided shall be resolved in the courts located in Pennsylvania.


19. Changes to Terms

We reserve the right to modify these Terms at any time.

Updated versions will be posted on our website with a revised effective date.


20. Contact Information

West Penn Fireplaces and Chimney

Phone: (724) 514-7785

For questions regarding these Terms and Conditions, please contact us directly by phone or through our website contact form.